Set start and end
Transferring a form application to the relevant team, tracking content approval, or providing information to the customer are separate streams. The trigger, the required data, the responsible and the completion condition must be defined. What happens when the same request arrives twice or the data is incomplete is also part of the process.
Automation with artificial intelligence is not the same thing.
A stream that guides according to the rule can work without using a language-generating model. Artificial intelligence can be evaluated in steps such as summarizing or drafting; but it is necessary to check the accuracy and authority of the output. The popularity of a new assistant is not sufficient justification for running with wide access to customer accounts.
Put human approval in the right place
The control scheme must be prepared for steps that send out messages, change prices or affect customer registration. By producing a draft of information in a hotel, changing the reservation condition is at different risk. The requirement for error processing, retrieval and record keeping should be addressed in the same brief; unnecessary personal data should not be moved to the system.
Start with a small flow
For example, the classification of the new request can be run as a proposal first; the team checks the proposal. The incorrect classifications are noted and the rules are developed. The systems used in the automation interview with Kortex Digital Reklam Ajansı, data ownership and exception scenarios are evaluated before the tool names.
Check before you start
- Which process will be completed automatically?
- Who will intervene when there is a mistake?
- Is access to the system limited to need?